PROCESS To start a return, please contact me. Dionne@puncturedartefact.com Once the return is agreed you will be sent instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted You are responsible for the safe packing and return delivery using the same/similar tracked service it was sent to you. Once the piece has been safely returned I will refund your payment to the original payment method within 7 days - it can take a few days to show up. In the first instance please contact me to discuss any issues. PRINTS & LEATHER ART There is a 7 day return policy (from receipt of the art) The art must be in its original protective cellophane bag, and show no signs of opening or wear. CUSTOM TATTOO Full & T & C’s can be seen in the clients individual quotes. No money will be refunded once the process has started TATTOO FLASH Flash purchases are non refundable.(Due to the item being instantly downloadable) DAMAGED ITEMS In the event that your product arrives damaged please contact me. All work is carefully packed and wrapped. If you receive an item that has been damaged in transit, please contact me within 7 days with a photograph including original packaging materials. This is necessary to process claims against the postal carrier. You may be required to return the item at your cost and this will be refunded along with the cost of the original item once received and checked. REFUNDS If you are approved, then your refund will be processed and credit will automatically be applied to your credit card or original method of payment within 14 days RETURN PARCELS Clients are kindly requested to return the item at their cost. I recommend using recorded delivery to return items and please remember to include a copy of your receipt along with your contact details. A return address will be provided, upon enquiry. DISCOUNTS Sign up to the newsletter & receive 10% off your first order